Last updated: 14th July 2025
At Chips for Chicks, your satisfaction is our top priority. We are committed to delivering high-quality wood chip and poultry supplies to customers across the UK. While we do not offer refunds for reasons other than damage, we encourage all customers to contact us with any concerns regarding their order.
Contact Us First
If there’s a problem with your order, please get in touch with us as soon as possible via:
📧 Email: Info@chipsforchicks.co.uk
📞 Phone: 07392516727
📦 Website: www.chipsforchicks.co.uk
We will review the issue promptly and work with you to reach a fair and practical resolution.
Damaged Goods
We take great care in packing and shipping your products, but if your item arrives damaged:
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Please notify us within 48 hours of delivery.
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Include a description of the damage and clear photographs of the product and packaging.
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Once reviewed and approved, we may offer a refund, replacement, or store credit, depending on the situation.
Non-Refundable Situations
Due to the nature of our products, we do not offer refunds for:
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Change of mind
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Unwanted items
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Products damaged after delivery
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Incorrect storage or usage by the customer
Custom Solutions
Every situation is different. Even where a refund isn’t applicable, we may be able to offer:
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Replacement items
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Discount codes for future purchases
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Advice on product usage or storage
So please do reach out — we want every customer experience to be a positive one.
Your Consumer Rights
This policy does not affect your statutory rights under UK consumer law. For more information, please visit:
www.gov.uk/accepting-returns-and-giving-refunds