At Chips for Chicks Ltd., we aim to ensure your orders are delivered efficiently. Below, you’ll find all the information you need about our delivery options, costs, and your rights as a valued customer.

Delivery Options

We offer two delivery methods:

1. Local Delivery (Within a 90-Mile Radius)
   For larger items or bulk orders, we provide local delivery services for customers located within a 90-mile radius of our base. This ensures swift and secure transportation of your goods. This is a kerb side delivery with a maximum of 5 metres on to the property from kerb side. For delivery areas over 60 and under 90 miles, a minimum order of 2 bulk items applies

2. Courier Services
   For smaller items, we use reputable courier services to deliver your order safely and efficiently.

Delivery Process and Timeframes

• Once your purchase is completed, we will confirm a delivery date via email or phone.
• Deliveries are made to different zones on specific days or weeks throughout the month, depending on the schedule in your area.
• We will provide you with the delivery timeframe upon confirmation to ensure convenience and clarity.

If you require special arrangements, please contact us before placing your order. During our busier times, delivery times and schedules may vary.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the delivery address and distance from our base. This ensures transparency and fair pricing. You will be able to review the total delivery cost before finalising your purchase.

Your Rights as a Customer

As a UK-based business, we comply fully with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and all relevant UK distance selling and consumer rights laws.

Your Right to Cancel

You have the right to cancel your order within 14 days of receiving your goods. To exercise this right:

• Notify us in writing via email or post, stating your decision to cancel.
• Return the goods to us in their original condition within 14 days of cancellation.

Please note:

• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
• Refunds will be processed within 14 days of receiving the returned goods.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us immediately.